Going for Gold!

First published: Monday 15 Nov 2021

A warm welcome is assured for visitors to the Head of Steam – Darlington Railway Museum which is among the winners of VisitEngland’s 2021 Attractions Accolades.

Following its annual assessment, the museum is one of only four of the Tees Valley region’s visitor attractions to have been announced as the latest winners of VisitEngland’s Visitor Attraction ‘Gold’ Accolade for 2020-21. 

The museum achieved an overall score of 94%, which is an impressive increase of 8% since the last assessment in 2019, with staff receiving a perfect score of 100% during the visit.  Due to the high score the attraction was nominated for two prestigious VisitEngland accolades - 'Welcome' and 'Gold' and won the coveted ‘Gold’ accolade.

The assessor who visited the site commented that the highlights of the visit included the “consistently high standards of customer service and the quality and content of displays”.

Leona White-Hannant, manager curator at the Head of Steam, said:

“We’re absolutely thrilled to be among the region’s VisitEngland Visitor Attraction ‘Gold’ Accolade winners.

“After a difficult year for the heritage sector it is great that the VisitEngland assessors recognised the hard work and dedication of the museum team who continually strive to provide the best customer experience for our visitors.”

To find out more about Head of Steam visit www.head-of-steam.co.uk and for more information about VisitEngland Visitor Attraction Accolade Winners 2020-21 go to www.visitbritain.org/visitengland-announces-visitor-attraction-accolade-winners-2020-21

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