Accessibility

Using this website

This website is run by Darlington Borough Council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

Most of this website is compliant with the W3C WCAG 2.1 AA accessibility standard.  However, there are some parts of this website that are not fully accessible:

  • pages with Google Maps
  • some issues with templates generating empty headers
  • duplicate labelling on the what's on page with multiple performances of events

What to do if you can’t access parts of this website

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting accessibility requirements, contact the Web team by emailing the issue to mydarlington@darlington.gov.uk

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility

Darlington Borough Council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Heading is missing text

There is an issue with some automation on the category pages that generate empty header 1 tags. This does not meet success criterion 1.3.1 Info and Relationships.

We plan to fix this problem by February 2020.

Link text used for multiple different destinations

When there are multiple performances of the same event the link text is duplicated so its difficult to know which link goes where. This does not meet success criterion 2.4.4 Link Purpose (In Context).

We plan to fix this problem by February 2020.

How we tested this website

This website is tested every 6 days. The tests are carried out by the Darlington Borough Council web team using Siteimprove’s accessibility reports.  Tests are scheduled automatically and are monitored by the web team.

What we are doing to improve accessibility

Our accessibility roadmap below shows when we aim to fix the issues on this site.

Issue Target Fix Date
1.3.1 Info and Relationships February 2020
2.4.4 Link Purpose (In Context) February 2020

This statement was prepared on 02/08/2019.  It was last update on 11/12/2019.

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